Dear valued Access-a-Ride customer,
RTD underst和s that the new scheduling software for Access-a-Ride caused many problems for our customers. On 周六, October 7th we will return to our previous software. We hope this brings back the service you expect.
If you have any questions or would like more information please contact us at 客户关怀 via phone: 303-299-6000 or email (电子邮件保护).
Access-a-Ride is RTD’s ADA complementary paratransit service. It is a shared-ride service intended for those who cannot use regular fixed-route bus/light rail service due to a disability.
More detailed information about Access-a-Ride can be found in the 客户导向.
如何 do I qualify for Access-a-Ride?
To travel on Access‑a‑Ride, you must meet one of the following criteria set forth by the Americans with Disabilities Act of 1990 (Section 37.123 (3)):
- Be unable to get to 和 from a bus stop or on 和 off a lift-equipped fixed-route bus by yourself.
- Have a disability that prohibits you from completing fixed-route bus 独立.
All RTD vehicles are 100% accessible.
如何 do I 应用程序ly for Access-a-Ride?
There are 4 components to the Access-a-Ride 应用程序lication:
- A 书面申请
- A medical verification form to be completed by the licensed professional most knowledgeable about your condition
- A Transportation Assessment
The completed 应用程序lication may be faxed to 303-299-2169 or mailed to:
c / o Access-a-Ride
What does it cost to ride Access-a-Ride?
Access-a-Ride fares are collected as you board the vehicle. They may be paid using cash (exact fare, no change is provided) or Access-a-Ride tickets, which are available at RTD ticket outlets, participating King Soopers 和 Safeway stores.
Access-on-Dem和 customer alert!
Starting January 1, 2023, RTD will subsidize the first $25 of all On Dem和 trips. Customers will be responsible for any amount over $25 through the 应用程序 or provider. There will be no initial payment 要求 for the customer.
In addition to Metro taxi service, zTrip will also be providing taxi service through the call center scheduling at 303-244-1388.
Payment of fare is expected when boarding an Access-a-Ride vehicle. Passengers may not pay at the destination. Access-a-Ride tickets are available in the 流动票证 应用程序. Click below to learn how to use the new feature. Access-a-Ride fares also be paid in cash or Six-Ride Tickets. If paid in cash, the EXACT CHANGE must be used, as Access-a-Ride operators do not carry change. Ticket booklets are available at an RTD销售网点, participating King Soopers 和 Safeway stores, or 在线.
There are no refunds for purchases of any fare products.
如何 do I know if I live in the Access-a-Ride Service area?
Access‑a‑Ride is available during the same days 和 hours as our 当地的 bus service. We offer curbside 和 door-to-door service, as well as subscriptions for passengers who make regular trips to the same destination.
You can schedule a trip within Adams, Arapahoe, 博尔德, Broomfield, 丹佛, 道格拉斯, 和 Jefferson counties in Colorado, as long as your starting point 和 destination are within 3/4 mile of RTD's 当地的 fixed-route transit system.
Use this Access-a-Ride service lookup to find out if service is available at your desired location. Lookup search functionality works best in Google Chrome or Firefox.
Access-a-Ride service lookup
Access-a-Ride service is available to 和 from any location within 3/4 mile of RTD's local fixed-route transit system. Use this Access-a-Ride service lookup to find out if service is available at your desired location. Lookup search functionality works best in Google Chrome or Firefox.
Multiple addresses were found
Please select the correct address below:
Service Availability Lookup Restrictions
Please note that the information being provided pertaining to Access-a-Ride service availability is 应用程序roximate 和 is for informational purposes only. Service availability disputes should be brought to the attention of the RTD Paratransit Department. RTD reserves the right to make all final service availability decisions based on the most up-to-date information available. Also please be aware that this information does not indicate a determination of ADA paratransit eligibility.
An aide who accompanies a disabled passenger rides free. No tickets that display the word “Discount” will be accepted as Access-a-Ride fare. Passengers with Access‑a‑Ride IDs ride free on all other RTD fixed-route bus 和 train service.
View the RTD Access-a-Ride Service Area Map
What If I Need a Reasonable Modification?
RTD makes every effort to ensure individuals with disabilities have access to, 并从中获益, 冰球突破豪华版试玩. In compliance with the Americans with Disabilities Act, 和FTA要求, we invite requests for reasonable modifications to customers with disabilities.
Reasonable modifications include changes, exceptions or adjustments to our rules, 政策, 实践, 和 procedures to provide everyone with the opportunity to use RTD services.
Effective February 24, 2023, Access-on-Dem和 service is available at 丹佛 International 机场. Customers wishing to use this service may now go directly to 和 from the airport. Please follow the location information in the provider 应用程序s.
Customers with current Access-a-Ride eligibility may obtain a replacement card for a $5.00费用:
Check, cash or money order may be mailed to:
3851 Steele St, Unit 1479
Fee may be brought to MTM at 3851 Steele St, Unit 1479 to obtain a card in person during hours of operation listed above.
Replace a Lost Access‑a‑Ride Card
APAC meetings are held on the second Tuesday of every other month.
- Tuesday, May 9, 2023, 10 am - 12 pm
- Tuesday, September 12, 2023, 10 am - 12 pm
When we are able to resume in-person meetings, they will take place at 1560 Broadway, in the 19th-floor conference room.
Combined ACPD 和 亚太地区会议
- Tuesday, July 11, 2023, 10 am - 12 pm
- Tuesday, November 14, 2023, 10 am - 12 pm
- Wednesday, May 10, 2023, 10 am - 12 pm
- Wednesday, August 9, 2023, 10 am - 12 pm
呼叫 303-447-2848 for more information about Easy Rider, a free one-on-one travel training program available in 博尔德.
报名参加 email updates
报名参加 Access-A-Ride email updates
报名参加 Access-A-Read newsletter
Interactive Voice Response System
RTD utilizes an Interactive Voice Response (IVR) system for Access-a-Ride 和 Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips 和 confirmations. The following information is being provided for information only 和 is not intended as a comprehensive explanation of each feature.
Inbound 呼叫s (呼叫s TO RTD)
- Passengers may use IVR to check the status of same-day trips
- Passengers may check about trips scheduled for future dates
- Passengers may cancel trips up to 2 hours prior to the pickup window
- Passengers may schedule a new trip based on “Favorite Addresses” saved in their trip history profile
Outbound 呼叫s (呼叫s from RTD)
- The night before, passengers will receive a call to remind them about their next day trip(s)
- 在仪式当天, passengers will receive a call letting them know that their vehicle will be arriving within 10-15 分钟
- System-wide emergency notification calls, e.g. weather impacting service
- Passengers will need to make fewer calls to Reservations or Dispatch to confirm trip information for next day or same day
- Passengers will need to make fewer calls to Reservations or Dispatch to cancel trips
- 呼叫s to Dispatch inquiring the status of a same-day trip will be automated
Reservations agents or Dispatchers will continue to be available if passengers are having problems navigating the IVR system. The system is very sensitive when using voice recognition 和 is easily interrupted with background noise, 所以请讲清楚.
Customer Information Updates
The call center will be responsible for managing requests for IVR password resets 和 updates (add/remove) to passengers’ favorite addresses (for Access-a-Cab trips). Passwords 和 all updates will be reset within 24 to 48 hours.